Spanish translation is provided for convenience. If it differs from the English version, the English version controls.
Initial activation
The first Stripe checkout may combine the one-time setup fee and the first recurring subscription charge. The checkout page shows the selected plan, amounts, and billing interval before payment is submitted.
Recurring billing
Subscriptions renew automatically at the interval shown at checkout until canceled. Taxes may be added where required. If a payment fails, access may be limited while Stripe retries the payment or while the account is past due.
Managing or canceling a subscription
Signed-in customers can open Billing from King Lead Lab and use Stripe Portal to update payment details or cancel recurring service. Unless Stripe shows otherwise, cancellation takes effect at the end of the current paid billing period and prevents the next renewal.
Setup fees and refund requests
Setup fees cover onboarding, account configuration, and rollout work. Refund requests are reviewed individually based on the work completed, service usage, the checkout terms, and applicable law. Subscription charges already incurred are not automatically prorated. Contact us promptly if you believe a charge is incorrect.
Payment recovery
A past-due customer should use Stripe Portal to resolve the existing invoice rather than start a second subscription. The original setup payment remains on the account, and access is restored after successful payment confirmation.
Contact
For billing questions or refund requests, email Hello@kingprocessstrategy.com from the address connected to the customer account.